If you want to improve communication with colleagues in a busy MOT Testing Station, the key is making small changes that don’t eat into your time but massively improve clarity.
Start with better handovers:
Take 30 seconds to be specific rather than vague (say “borderline wear on the nearside front brake disc, measuring 3.2mm” rather than just “it’s a bit close”).
Create a culture where asking questions is seen as professional, not weak.
A quick “Can you have a look at this suspension bush? I want a second opinion” prevents mistakes and builds team confidence.
Make time for quick knowledge-sharing sessions, even if it’s just chatting over a brew about an interesting case or a recent manual update.
Most importantly, normalise saying “I don’t know, let me check that”. The MOT manual is huge and constantly evolving, and nobody expects you to have it memorised. When everyone feels comfortable double-checking things, standards improve across the board.